Refunds

Before you pay

Paid reports are invoiced first. Nothing is charged until we've confirmed your lot is in an area we cover. Free checks cost nothing, so there's nothing to refund.

If we can't cover your lot

If it turns out after you've paid that we can't produce the report you ordered for your lot, you get a full refund.

If a report has an error

An error is a finding that doesn't match the public record it cites, as that record stood on the date shown in the report. Send it to hello@lotsimple.ca with the report date within 30 days of delivery. You'll get a reply within 48 hours, and corrected findings are re-issued free.

A rule that changes after the report date isn't an error. See note 5.

After a correct report is delivered

Once a correct report has been delivered, it isn't refundable. The research is done and in your hands. Deciding not to buy or build, or a rule changing later, doesn't make a report refundable.

LotSimple Develop

Develop is quoted in writing before work starts, and paid on delivery. The quote sets out what you'll get. Errors are corrected free, the same as every other report.

How to ask

Email hello@lotsimple.ca with the property address and the report date. Refunds go back the way you paid.

Your rights

Nothing in this policy limits any rights you have under British Columbia law.